Refund & Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
To return your product, you should mail your product to:
Housewares 2000 Co., Ltd.
463 Bondstreet Rd., Muangthongthani,
Nonthaburi, 11120 Thailand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 2,000 THB, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How to returns
1. Report Product Problems If you encounter problems after receiving the product and wish to exchange or return products, please contact Horetica Customer Support at E-mail: [email protected] to report problems to the staff.
2. Waiting to be Confirmed Staff will contact you back by phone or e-mail to confirm to exchange or return products before you proceed to return.
3. Return products to below address
Housewares 2000 Co., Ltd. 463 Bondstreet Rd., Muangthongthani, Bangpood, Pakkred, Nonthaburi 11120 Thailand
4. Our staff will proceed to exchange or refund.